About Ox Car Care Warranty
Irvine, California-based Ox Car Care is a relatively new entry to the extended warranty industry. The company was founded in 2015 and provides three unique coverage plans to drivers across the U.S.
While Ox Car Care is accredited by and holds an A+ rating with the BBB, it only earns a 3.0-star rating out of 5.0 from the site’s customers. The company is partnered with Mepco, a payment processing company that helps customers to manage their extended warranty plans. Mepco’s website mentions interest-free payment plans, but there’s no word about this benefit from Ox Car Care itself.
Ox Car Care Warranty Pros and Cons
Below are some pros and cons relating to the Ox Car Care warranty:
Ox Car Care Warranty Cost
To determine the price of an extended warranty from Ox Car Care, you’ll need to request a quote using its online form. You’ll then be contacted by phone at a later time to discuss coverage plan details and pricing. Ox Car Care offers a 30-day money-back guarantee, meaning that you can cancel your vehicle service contract for a full refund within this time frame. If you cancel after the first 30 days or once you’ve made a claim for auto repairs, you’ll receive a refund on a prorated basis.
Our research team found in December 2022 that the average extended car warranty costs $3,026 in total. This average was calculated based on quotes received from our top eight warranty providers. See below for a more thorough breakdown of average prices by plan type:
Ox Car Care Warranty Coverage
There are three Ox Car Care warranty plan levels that vehicle owners can choose from. Sample contracts are readily available online for each plan. Ox Car Care encourages drivers to read the company’s contracts thoroughly to understand what each protection plan covers.
We were unable to find details on mileage limits for covered vehicles, so you’ll have to contact Ox Car Care to learn more. The provider offers coverage for car models from 2001 or newer.
Ox Car Care Warranty Plans
Ox Car Care’s three levels of protection are known as Gold, Platinum, and Diamond coverage. These plans are comparable to powertrain warranties, stated-component coverage, and bumper-to-bumper warranties, respectively. See below for details on each plan’s vehicle protection offerings:
Be sure to read the entirety of your extended auto warranty contract to understand exactly what is and isn’t covered. You don’t want to end up with any surprises in the event of a breakdown.
Ox Car Care Warranty Benefits
Ox Car Care offers unique benefits with its extended warranty plans that could provide you with extra peace of mind. The company’s benefits include:
– Tire road hazard reimbursement: You’ll be reimbursed for the repair or replacement of your vehicle’s tires if they are damaged due to road hazards.
– Emergency fluid delivery: If your vehicle needs fuel, oil, or water to get to the nearest service facility, roadside assistance will deliver it to your car.
– Flat-tire assistance: You’ll receive assistance with the replacement of a flat tire through your Ox Car Care warranty plan.
– Battery jump-starts: If your car battery is dead, you’ll receive a jump-start for free. However, this service isn’t available for hybrid vehicles.
– Lockout services: If you’re locked out of your car or have lost your key, roadside assistance will help you out. Key replacement costs aren’t covered by this service.
– Towing: A towing company will assist you in the event of a mechanical breakdown.
These benefits are listed in sample contracts, but the website claims that you’ll also receive rental car reimbursement, oil changes, tire rotations, and alignment checks with every Ox Car Care warranty plan. We recommended speaking with a service representative to confirm exactly which benefits will apply to your coverage level.
Ox Car Care Quotes and Claims
Warranty providers often differ in their quote processes. Some companies only allow you to get quotes from dealerships, credit unions, and other financial institutions, while others make it easy to get free quotes online. As for the claims process, most providers follow similar steps when processing one. Read more below for more on Ox Car Care’s processes for both quotes and claims.
Ox Car Care Warranty Quotes
Ox Car Care doesn’t offer pricing for its coverage plans outright, but it does allow drivers to easily request quotes online. You’ll need to provide personal details along with some baseline information about your vehicle such as its make, model year, and mileage. A coverage specialist will then reach out over the phone to go over plans and pricing with you.
Ox Car Care Warranty Claims
If you need to file a claim, Ox Car Care first directs you to call roadside assistance for help on getting to a repair facility. Covered repairs can be performed at either a dealership or any repair facility certified by the National Institute for Automotive Service Excellence (ASE®), making it easy to find a mechanic near you.
Once you’re at the repair shop, you’ll need to have a representative contact Ox Car Care’s claims department. Covered repairs will be paid directly to the repair shop, and you’ll be responsible for paying your deductible and any noncovered repairs that were completed.
Ox Car Care Warranty Reviews
As is common with extended coverage providers, reviews for the Ox Car Care warranty are a mixed bag. The company receives 3.0 out of 5.0 stars from customers on the BBB but only 1.5 out of 5.0 stars on Trustpilot. Ox Car Care also features customer reviews on its website, but they’ve been hand-picked to paint the provider in a positive light.
Positive Ox Car Care warranty reviews often speak of the convenience and ease of taking advantage of add-ons such as oil changes and tire replacement services. Other positive comments from customers mention excellent communication from company representatives and how much money they saved from their extended warranty.
Negative reviews for Ox Car Care express frustration at how difficult it can be to reach customer service over the phone. Other reviewers called the company a scam, stating that it wouldn’t pay for vehicle repair costs as promised. We reached out to Ox Car Care warranty for comment on these negative reviews but did not receive a response.
The Bottom Line: Ox Car Care Warranty
Ox Car Care could be worth consideration if you’re looking for unique perks such as tire road hazard reimbursement, free oil changes, and complimentary tire rotations. However, there are only three levels of coverage to choose from, and customer reviews are mixed. We suggest looking into other reputable extended car warranty companies and comparing multiple quotes to find the right coverage for your needs.
Recommendations for Extended Car Warranties
It’s wise to compare car warranty quotes from multiple companies. We recommend starting your search with three of the industry’s top providers: Endurance, CarShield, and Protect My Car.
Endurance: Most Comprehensive Coverage
Endurance is an extended warranty provider that, like Ox Car Care, sells and administers its own coverage plans rather than using third-party companies. You’ll have your choice of six plans that last for up to 200,000 miles, making it a great option for a warranty for used cars. Because of this, we’ve named Endurance as our pick for the provider with the Most Comprehensive Coverage.
CarShield: Affordable Monthly Payments
CarShield is a great warranty choice for those on a budget. It offers month-to-month plans so that you’re not tied to a contract longer than you’d like. In addition, when our research team surveyed 1,000 consumers who bought extended coverage, we found that CarShield was the most popular third-party warranty provider. CarShield offers a standard lineup of added perks with its warranties such as roadside assistance, trip interruption benefits, and rental car reimbursement.
Protect My Car: Easy Quote Process
Protect My Car provides many of the same extra perks as Ox Car Care. All three levels of warranty coverage for new cars and used vehicles come with roadside assistance, rental car reimbursement, free oil changes, and tire rotations. In addition, Protect My Car has an instant quote tool that makes it easy to get coverage at your convenience.
Our Methodology
Because consumers rely on us to provide objective and accurate information, we created a comprehensive rating system to formulate our rankings of the best extended car warranty companies. We collected data on dozens of auto warranty providers to grade the companies on a wide range of ranking factors. The end result was an overall rating for each provider, with the companies that scored the most points topping the list.
Here are the factors our ratings take into account:
– Reputation: Our research team considers availability, ratings from industry experts, and years in business when conferring this score.
– Coverage: Companies that offer a variety of choices for warranty coverage, long contract terms, and added benefits are more likely to meet consumer needs.
– Cost: Auto warranty companies with affordable rates and multiple deductibles scored highest in this category.
– Transparency: This score is based on contract transparency and the availability of a money-back guarantee.
– Customer experience: Based on customer satisfaction ratings and our extensive shopper analysis, we consider the responsiveness, friendliness, and helpfulness of each warranty company’s customer service team.
Our credentials:
– 500+ hours researched
– 50 companies reviewed
– 2,000+ consumers surveyed
*Data accurate at the time of publication.